Customer Support Dialog Evaluation in Seconds

Upload an Agent-Customer dialog and get immediate objective evaluation based on JBL Customer Service standards.

Consistency
Quality assurance
Coaching insights

How it works

Simple, fast, and objective evaluation

1. Upload or Paste transcript

Drag and drop a file or paste your customer support dialog directly into the interface

2. Run evaluation

Our AI agent analyzes the dialog against JBL standards in seconds

3. Get a structured QA report

Receive detailed scores, evidence quotes, and actionable coaching suggestions

Key Benefits

Objective evaluation

Consistent, unbiased evaluation based on established standards

Evidence-based feedback

Direct quotes from conversations support every evaluation point

Fast coaching

Get immediate actionable suggestions for team improvement

History and exports

Track performance over time and export data to CSV

Example Report Preview

See what your evaluation reports look like

Greeting
Pass
4/5
Empathy
Fail
2/5
Solution Offering
Pass
5/5

Who is it for?

Built for teams who demand excellence in customer support

QA ManagersSupport TrainersCall CentersOperations Teams

Ready to standardize your support quality?

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